FAQs: Tenants

Are you looking for a rental? Norris Management always seeks to provide the best in tenant care. Below you'll find answers the some of the most common questions we receive.

Do you have a specific question? We're here for you! Call us at 520-836-2056

1. How do I submit my application to Norris Management?

We now offer online rental applications! When you find a property you like simply click “Apply Now” on the property page. You will then be taken to our online portal where you can fill out and submit your rental application.

2. How long will it take to hear back from Norris Management about my application?

Applications take  24 hours to process. If you’re concerned about the status of your application feel free to email us at rentals@norrismgmt.com

3. How can I make my rent payments?

Rent payments can now be processed through our online portal which can be accessed here. Alternatively, you may bring in any type of certified funds “(i.e cashier’s check , money order, etc.) If you wish to pay in personal check they must be received by the 10th of the month. All physical forms of payment may be dropped off at our office or be sent via mail.

4. Do you allow pets?

Allowing pets is at the discretion of our property owners, if you’re looking for a rental that allows pets please reach out to our leasing specialists to guide you on your search. Our standard pet deposit is an initial $200 at the time of your lease signing, should you acquire additional pets another one time fee of $100 will be charged for each additional pet.

5. When is rent due?

Rent is due on the 1st day of the month at the end of the business day. A late fee will be after assessed on the 5th day of the month. The late fee schedule is as follows on the 6th day of the month your account will be charged $25 and the additional $5 every day after until rent is paid.

6. Do you accept Section-8 Vouchers?

Yes, we do accept Section 8 Vouchers. However, vouchers are not applicable to properties that have a pool.

Tenant Questions for Rentals in Casa Grande, AZ

I just gave my 30 day notice, now what? 

  1. Return ALL THE keys (house keys, mailbox keys, gate keys, garage keys, ) to the property to Norris Management’s office at 816 W. Gila Bend Hwy., Suite A-1, Casa Grande, AZ 85122.
  2. Return the garage door openers to Norris Management at 816 Gila Bend Hwy., Suite A-1, Casa Grande, AZ 85122.
  3. Do not leave behind nor abandon personal property in the dwelling or on the premises.
  4. Allow yourself or a cleaning company sufficient time to thoroughly clean the property.
  5. Leave the utilities on for 3 business days after your departure.
  6. Provide Norris Management with your forwarding address and any special instructions regarding the return of the refundable security deposit.
  7. Remember: the final inspection is the final It is not a preliminary inspection with rights of re-cleaning.
  8. Lessees have the right to be present during the final move-out Inspections are conducted between 9 AM to 5 PM Monday through Friday.

Cleaning and Maintenance Move-out Guide

  1. Remove all furniture and personal property from the property.
  2. Remove all trash from the property including but not limited to the dwelling, yards, garage and trash barrels.
  3. Clean all appliances thoroughly including but not limited to the oven, stove, dishwasher, microwave, refrigerator, washer and dryer.
    This cleaning includes behind the unit, on the sides, top and underneath.
    Be careful not to tear the vinyl flooring when moving the appliance(s).
    Do not use harsh cleansers on the appliances’ surfaces. It will destroy the finish.
    Pay particular attention to and remove all baked-on residue in the oven and mildew from the refrigerator.
    Replace any burnt-out appliance bulbs.
  4. Garbage disposal must be clean of debris and operating.
  5. Clean the stove drip pans (replace if necessary) and underneath the stove top (it lifts up). Use a non-abrasive pad and cleanser on the ceramic and glass stove tops.
  6. Clean the oven hood and vent filter.
    Replace the vent filter if it cannot be cleaned.
    Replace any burned out light bulbs in the oven hood.
    Clean the oven hood on top and underneath.
  7. Clean the interior and exterior of all the cabinets and drawers in the kitchen. Remove any contact paper or shelf paper.
  8. Wash all windows inside and out. Dust off all window screens.
    Remove window screens where needed. Be careful not to bend the window screen. Vacuum the tracks where the windows and patio door slide. Remove all debris (dead flies, Insects ,etc).
    Repair or replace any damaged window screen.

     

    Replace any cracked or broken windows.

  9. Vacuum the carpets including the corners and edges between the carpet and the wall.
  10. The carpets must be professionally cleaned and you must provide a receipt at move out.
  11. Clean vinyl floor by stripping old wax if it has been applied and apply a new coat of wax. Do not use Mop and Glow.
  12. Dust and wet mop all ceramic tile (do not forget the corners).
  13. Wash walls carefully including baseboards. If your dwelling has flat paint, be careful not to remove the paint.
    Pay particular attention to light switch plates, door frames, around door knobs. Finger prints tend to be left at these locations.
  14. If you need to touch-up paint, please use the correct color and sheen of paint with the correct

    Never use flat paint on semi-gloss or vice versa. It could be more cost effective for the landlord to touch up the walls correctly and bill you then to use the wrong paint and have to pay for a complete re-paint.

  15. Clean or dust all blinds, ceiling fans, light fixtures, built-in shelves and anything else that attracts dust in the dwelling.
  16. All blinds should be operational (open and close, go up and down, or move left and right). Broken and/or damaged blinds will be charged to the tenant’s security deposit.
  17. Clean all bathrooms thoroughly. Use disinfectant if necessary. Clean around and behind the toilet.
    Clean and remove any mildew on the tile, shower and tub. Clean all glass and mirrors in all bathrooms.
    Clean all bathroom exhaust fans, light bulbs and fixtures. Wipe out all cupboards, drawers and the medicine cabinet.
  18. Replace all burned out light bulbs through-out the property.
  19. Replace all air conditioner filters unless the filter is a permanent filter.
  20. Clean off oil spots and discoloration in the garage or driveway.
  21. If you are responsible for the yard maintenance, mow, trim, edge, weed and water the lawn. Prune the shrubs and brushes.
    Repair or replace any non-functioning sprinkler heads or irrigation system.
  22. If you have a pet, repair or replace any damage done by the pet.

    Pick up any pet feces.

  23. Remove any personal property that you installed without the landlord’s authorization or that was not approved by the landlord and restore the property back to its original condition.
  24. Replace any missing door stops.
  25. Repair or replace any holes behind doors, fractured door frames and/or splintered doors. (This may be best left to the landlord who will bill you for the repair).
  26. Repair any sheet rock damaged walls. (This may be best left to the landlord who will bill you for your repair).